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N2Squared

N²Squared

  • Hospitality Business Consulting
  • Digital Transformation Experts
  • Quality IT Hardware (New & Refurbished)
  • Cloud Property Management Software
  • Cloud Point of Sale Software
  • CTV, Security & Access Control Systems
  • Hospitality & Retail Software Solutions

Hospitality
Business
Consulting

We provide specialised advice and services to businesses in the hospitality industry, which includes hotels, restaurants, resorts, event venues, and other related establishments. Our primary goal for your hospitality business is to help our clients to improve their operations, enhance their customer service, and ultimately increase profitability.

Overall, to appoint us as your hospitality business consultants we will play a critical role in helping your hospitality business thrive in SA and a very competitive hospitality industry by providing expert guidance, improving operations, and enhancing the overall customer experience.

We are very focused on our clients’ needs and to reach their desired outcomes and goals.

Some of the key responsibilities and activities that we can assist with:

Operational Analysis

We assess the day-to-day operations of a hospitality business, including front-of-house and back-of-house processes. We identify inefficiencies, bottlenecks, and areas for improvement.

Financial Analysis

We analyse the financial health of the business, reviewing income statements, balance sheets, and other financial records to identify opportunities for cost savings and revenue growth.

Strategic Planning

We can help clients develop or refine their business strategies. We can assist in setting long-term goals, creating business plans, and identifying target markets.

Marketing and Branding

We can provide guidance on marketing and branding strategies, helping businesses attract more customers and build a positive brand image. This may involve advising on advertising, social media, and public relations efforts.

Customer Service Improvement
Ensuring exceptional customer service is critical in the hospitality industry. We can help businesses enhance their service quality through training, process improvement, and customer feedback analysis.
Quality Assurance

We can assist in implementing quality assurance programs to maintain high standards and consistency in service delivery.

Cost Control
Controlling operational costs is essential for profitability. We identify areas where costs can be reduced without compromising service quality.
Revenue Management
We can advise on pricing strategies, yield management, and reservation systems to maximise revenue.
Facility Design and Renovation
We can offer guidance on the layout and design of hospitality facilities, including the renovation or construction of hotels, restaurants, and other venues.
Regulatory Compliance
We ensure that businesses adhere to local government, national government regulations, including health and safety standards, employment equity & labour laws, and liquor licensing requirements.
Human Resources and Staff Training
We can assist with recruitment, training, and development of employees, ensuring that staff is well-equipped to provide top-notch service.
Technology Integration
With the rapid advancement of technology in the hospitality industry, we can help businesses adopt and integrate relevant systems and software, such as property management systems (PMS) and point-of-sale (POS) systems to mention a few.
Market Research
We may conduct market research to help businesses identify emerging trends, assess competition, and make data-driven decisions.
Crisis Management
In the event of crises like natural disasters or public health emergencies, we can help businesses develop contingency plans and navigate through difficult situations.
Sustainability and Environmental Initiatives
With the increasing emphasis on sustainability, we can assist businesses in implementing eco-friendly practices and reducing their environmental footprint.

Business
Digital
Transformation

We specialise in helping businesses in the hospitality industry leverage digital technologies to enhance their operations, improve guest experiences, and drive business growth.

This field has become increasingly important as technology continues to play a significant role in the hospitality sector.

Some of the key responsibilities and activities that we can assist with:

Technology Assessment
Assessing the current technology infrastructure and capabilities of a hospitality business to identify strengths, weaknesses, and areas for improvement.
Digital Strategy Development
Creating a comprehensive digital transformation strategy tailored to the specific needs and goals of the hospitality business. This strategy should outline how technology can be used to streamline operations and enhance the guest experience.
Digital Solutions Implementation
Overseeing the selection and implementation of various digital solutions, such as property management systems (PMS), Point of Sale & Stock inventory & control systems, customer relationship management (CRM) software, online booking platforms, and mobile apps.
Data Analytics
Utilising data analytics and business intelligence tools to gather insights from guest data, feedback, and operational metrics. These insights can inform decision-making and help identify areas for improvement.
Guest Experience Enhancement
Using technology to enhance the guest experience, including personalised recommendations, mobile check-in/check-out, in-room automation, and digital concierge services.
Cybersecurity
Ensuring that the hospitality business’s digital infrastructure is secure and compliant with industry standards and regulations to protect guest data and sensitive information.
Training and Change Management
Providing training and support to staff to ensure they can effectively use new digital tools and adapt to changes in processes.
Customer Engagement
Developing strategies for engaging with guests through digital channels, such as email marketing, social media, and loyalty programs.
Cost Management
Managing the costs associated with digital transformation initiatives and ensuring that investments provide a return on investment (ROI).
Trends and Innovation
Staying up-to-date with the latest trends and innovations in hospitality technology to recommend new opportunities for improvement.
Integration
Integration: Ensuring that all digital solutions are integrated seamlessly with each other and with existing systems to create a unified guest experience.
Compliance
Ensuring that the business complies with relevant data privacy and security regulations, such as GDPR or HIPAA, depending on the jurisdiction and type of data collected.

Our Services

Hospitality Business Consulting
Business Digital Transformation
Drive direct online bookings to your own website

The award-winning guest-centric 360° booking platform boosts the direct booking performance of over 3,500 outstanding hotels and resorts worldwide, while strengthening guest loyalty and retention with truly unique stay experience personalization. This platform enables guests to easily book unique and unforgettable stays online. For you as a hotelier/owner this means considerable increases in the total value of direct bookings across the guests’ digital touchpoints. And the best part: it’s intuitive interface is really easy to use, even across multiple properties. We adjust our platform to your current tech-stack, offering a wide range of free integrations.

Bulk email marketing & database management

We design and send your email marketing campaigns.

Property Management Software Solutions
  • Manage all your reservations in ONE real-time Calendar – Any type of Accommodation, OTA Channels (Bookings.com, Agoda, Lekker Slaap, GDS and many more), Ticketed Events (No commission payable to third party), Activities or Adventures, Weddings, Functions, Conferences & Group Bookings
  • Cloud Based (Manage your business from any device) – Real-Time Availability, User Friendly, Anywhere, Anytime, Any Device, Secure, Web Servers
  • Locally Developed – Cutting Edge Technology, 24-Hour Support, Full Training , Develop on Demand, Unlimited Users, Unlimited Resources.
  • Contract – Subscription Fee Only, Month to Month, No Licence Fees, No User Fees
Business Platform with Point of Sale Software Solutions for Hospitality and Retail
  • Ease Of Use – Software that has been tested in all major industries and developed to suit your exact need. Giving you the functionality to keep it simple enough for your staff while providing technical analysis and reports to management and accounting. Our software includes world-class support and tutorials to keep you fresh.
  • Point of Sale Software with a Statement – Our fully immersive and customizable POS software puts the power back into your hand. From your phone to a Fully Integrated POS network, we have you covered. Sales made easy.
  • Manage Your Documents – Use our fully integrated software to store, record, manage and analyse your Documents from anywhere. We make document safety a priority and keep our development at high and current standards.
  • Inventory Management – With ease of use software, inventory management will free up a ton of time, identify inventory issues, decrease wastage and optimise your business flow.
  • Invoicing – Effective automated invoicing is not a dream of the future. Take advantage of our amazing integrations to reduce costly mistakes and manage all your invoicing from a central point. Never issue late or incorrect invoices again.
  • Extensive Reporting – Experience Full Control Over Your Business With Your Fingertips On The Pulse Of Your Business Data. Seamless Quick view Dashboards To Detailed Statements and Reports.
  • Integrations – We have spent years developing and integrating systems to provide you with endless solutions. Here we showcase some of our most featured integrations to help your business get to that next level. We want to give you the tools to succeed.
Website & Logo design
  • Website Design & Development 
  • Digital & Print Graphic Design
  • Google & Social Media Marketing 
Online Shop Website design

Web Shops & Websites
Our E-commerce stores and Websites have been customised to give you a fully functioning online presence in as little time possible. We not only offer brand new Websites and Stores, but also redesigning of existing Web Stores as well. Let us help you not only get an amazing site, but also create your online strategy for successful E-Commerce.

Social Media Management
  • Google & Social Media Marketing
  • Digital & Print Graphic Design
Accounting and Payroll Outsourcing

Outsourcing accounting and payroll functions is a common practice among businesses, especially smaller ones that may not have the resources or expertise to handle these tasks in-house. Outsourcing accounting and payroll functions can be a great strategic move for businesses looking to streamline operations, reduce costs, and ensure compliance.

Accounting Outsourcing

  • Cost Savings: Outsourcing accounting functions can be more cost-effective than hiring and training in-house staff. It reduces the need for investing in accounting software and infrastructure.
  • Expertise: Outsourcing firms specialise in accounting and have a team of professionals with expertise in various aspects of financial management.
  • Focus on Core Competencies: Allows the business to focus on its core competencies and strategic goals while leaving the financial aspects to experts.
  • Scalability: Outsourcing can easily adapt to the changing needs of a business, whether it’s scaling up during growth or scaling down during a downturn.
  • Reduced Risk: Professionals at outsourcing firms are well-versed in tax regulations and compliance, reducing the risk of errors and penalties.

Payroll Outsourcing

  • Time Savings: Payroll processing can be time-consuming. Outsourcing allows businesses to save time and redirect efforts toward more critical activities.
  • Compliance: Payroll outsourcing providers stay up-to-date with changing tax laws and employment regulations, ensuring compliance and minimising the risk of legal issues.
  • Accuracy: Payroll outsourcing can lead to increased accuracy in calculations and reduced chances of errors compared to manual processing.
  • Direct Deposit and Electronic Services: Outsourcing providers often offer direct deposit services, electronic pay stubs, and other modern payroll solutions that can enhance efficiency.
  • Cost-Effective: Similar to accounting outsourcing, payroll outsourcing can be a cost-effective solution, especially for small and medium-sized businesses.
IT Managed Services & Network Support

We specialise in world-class cloud computing, ICT support and consulting services. A certified partner on multiple technologies, we design solutions to meet your exact requirements guided by a platform-agnostic approach. As a Microsoft Partner, offers support, consulting and deployment services with an emphasis on mobile enablement, remote productivity and process automation for your workforce.
Our extensive experience in the information technology industry, coupled with a proven, exemplary track record, means that we are the ideal partner to guide you on your journey to efficient, technologically enabled business operations.

Managed Support Services

IT Management and Support services at a fixed monthly rate. We believe a complete, proactive and automated managed IT Services systems management strategy can eliminate many of the tedious manual tasks typically associated with IT maintenance. Our support methodology includes skilled consultants supported by the following:

  • Remote automation of IT tasks on user workstations and servers
  • Block unwanted applications being installed on workstations, preventing malware/spyware by setting up desktop policy management
  • Full hardware and software audits and inventory checks at the click of a button
  • Automated antivirus and antimalware – remotely monitored and reported
  • Cross-platform maintenance and support
  • Fixed Price model per workstation/server
  • Remote support with an emphasis on minimal interruption to your employees
  • Network monitoring, Network bandwidth monitoring, disk, CPU & memory utilisation
  • Hardware monitoring that notifies us of possible issues before they arise
  • Software deployment and updates remotely

Full time support

We know that finding skilled IT professionals can be a daunting task not to mention the administration, contractual obligations and training required. We remove all of those headaches. We analyse your environment and scope the exact requirements to match your company with one of our many expert technicians, to support your operations and help you grow your enterprise. The service includes:

  • Detailed Handovers and Documentation – Effectively handing over to a new technician under any circumstance without losing any critical knowledge or information
  • Redundancy – Replacement of resources on an interval basis to ensure distribution of knowledge.
  • Professional Support Procedures – A comprehensive helpdesk with advanced escalation and notification processes
  • Planning For Change – IT change management processes and strategies
  • Infrastructure Guidance – ICT consulting and strategy
  • Account Management – Continuous account management services
  • Meaningful Insight – Detailed, yet uncomplicated, monthly reporting

ICT Consulting

We offer full turnkey IT infrastructure solutions, ranging from hardware procurement to setup thereof. Our specialised technicians and consultants provide experienced and considered advice to help you achieve your business goals through ICT optimisation. We offer:

  • New hardware solutions
  • Complex network and infrastructure layouts
  • Latest software releases and upgrades
  • Cloud technology strategies and implementation
  • Virtual infrastructure on multiple software platforms

AD-HOC support services

The combination of world-class support procedures and expert consultants allows us to respond to any ad-hoc calls speedily and effectively. Should you have ICT issues and no access to support services, We can offer you efficient remote or on-site support. Depending on the nature of the problem, we can assign the ideal, specialist consultant to address the issue and keep you updated along the way

Advance infrastructure

We provides specialised services and support around advanced systems and infrastructure from setup and configuration to support and maintenance on all of the following advanced platforms:

  • Messaging & Communications
  • Virtual Infrastructure and Technologies
  • Data Centre Engineering & Architecture
  • Network Consulting & Architecture
  • Backup Storage Engineering & Architecture
  • Cloud Infrastructure Implementation & Administration
  • Advanced System Management and Engineering

Business process management

Business process automation is crucial for any business that wants to achieve maximum productivity. Our expertise and vast experience in this field enables us to audit internal processes, identify points of possible failure or inefficiencies and propose strategies to address these as well as coordinate the implementation of the solution. These strategies provide businesses with:

  • End to end process automation and workflows
  • Ease of access to this process by ensuring systems are mobile-friendly
  • Configurable role assignments based on company structures
  • Audit trails of all steps in the process providing governance on efficiency and compliance
  • Rule sets and conditions to ensure continuous and timely flow of processes
  • Upskilling and training to maintain and facilitate change in the future

Business software products

  • Office 365 is an integrated experience of apps and services, designed to help you grow your business. This is not only using the apps we all love like Word, Excel, PowerPoint, Etc. with the latest features and security updates. Office 365 offers a collection of business applications in the cloud such as email to reach customers and co-workers wherever you are, a new hub for teamwork where you can collaborate and share files, OneDrive with a terabyte of online storage for important files, allowing access across devices and on the go. Microsoft Office 365 is a cloud collaboration tool that brings your business to you.
  • Agilit-e, pronounced “agility”, is a low-code, agile, integration service portal. Agilit-e allows for the configuration of API profiles that scale across multiple Agilit-e modules. Create custom microservices and integrations such as profiling of numbering rules, centralization of lists and key/value pairs, conversion of data from one format to another, configuring of integration points between applications, creation of business process automation.
  • Power Apps, at its core, is a Platform-as-a-Service (PaaS) which allows you to create Mobile Apps that run on Android, iOS and Windows with most internet browsers. Power Apps Mobile Applications takes care of the differences between the operating systems and just allows you to run your apps. This allows developers and nontechnical users to build mobile applications from scratch, or a selectable template, and enable business users to contribute to processes and applications without the requirement of development expertise.
  • Microsoft Azure is a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centres. Use your preferred languages, frameworks, and infrastructure—even your own data centre and other clouds.

Our Products

Quality NEW & REFURBISHED IT Hardware for Hospitality and Retail

Power your business with quality new or refurbished IT hardware ideal for the hospitality and retail industry. Choose from the best touch screen, mobile and all-in-one technology to mention a few. Huge variety to choose from entry to high spec equipment & hardware. View our catalogue that show some of our items.

Please contact us or let us know if we can assist with a needs analysis, recommendations or a detailed quote.

Hospitality Property Management Software (Cloud)
Hospitality and Retail Business Platform (Cloud & Hybrid Solution)
Point of Sale Software (Cloud & Hybrid Solution)
Stock & Inventory Control System (Cloud & Hybrid Solution)
E-commerce - Online Shop with online payment integration
CCTV Equipment, Installations & Maintenance

Please contact us or let us know if we can assist with a needs analysis, recommendations or a detailed quote.

Security & Alarm Systems, Equipment, Installations & Maintenance

Please contact us or let us know if we can assist with a needs analysis, recommendations or a detailed quote.

Access Control Systems, Equipment, Installations & Maintenance

Please contact us or let us know if we can assist with a needs analysis, recommendations or a detailed quote.

About Us

As the previous CEO/Owner of the Manhattan Hotel Pretoria, Nico Rowan brings a wealth of experience and a passion for hospitality to the forefront of the organisation. With a dynamic leadership style and a commitment to excellence, he has played a pivotal role in shaping the Manhattan Hotel Pretoria into a premier destination for travellers.

Nico Rowan commenced his professional journey at the Manhattan Hotel Pretoria in December 1999, where he held key positions such as Manager on Duty, Food & Beverage Manager, HR Manager, Rooms Divisions Manager, Assistant General Manager, General Manager, Sales & Marketing Manager, Managing Director & CEO/Owner. His dedication to delivering exceptional guest experiences and his innovative approach to hotel management quickly propelled him into many leadership roles & ultimately CEO/ownership.

Nico Rowan

N Squared CEO – Nico Rowan

More Info

In 2019, Nico assumed the role of CEO at the Manhattan Hotel Pretoria, a position he have held with distinction. His tenure has been marked by a commitment to elevating the guest experience, implementing sustainable practices, and ensuring the Manhattan Hotel remained at the forefront of the hospitality industry in Pretoria.

Known for his hands-on and “it’s all about the guest” approach, Nico fostered a culture of hospitality excellence within the Manhattan Hotel Pretoria. He prioritised attention to detail, personalised service, a commitment to exceeding guest expectations, made all employees competent, feel noticed and valued, and cultivated a family at the Manhattan Hotel Pretoria that made this hotel the preferred choice for travellers that were coming to Pretoria.

After 27 years experience as a hotelier, Nico sold the Manhattan Hotel Pretoria in 2022, he started N Squared (Hospitality Business Consulting and Digital Transformation). N Squared assists hospitality businesses with their operations and digital transformation. With a host of competent suppliers and contractors that have been trailed, tested & held to Nico’s very high standards, N Squared can effortlessly transform hospitality businesses (small, medium or large) with cutting edge systems and equipment as well as the expertise to streamline operations, financial controls and procedures to maximise profitability.

Beyond the walls of the Manhattan Hotel Pretoria & N Squared, Nico is actively engaged in tourism initiatives. He believes in giving back to the industry and has been involved with the Tshwane Tourism Association since 2013 and to date has been the chairman of the association since 2019.

Contact Us

Address:

277 Albert Street,
Waterkloof,
Pretoria,
0181

Feel free to fill and submit this form:

N Squared - Digital Transformation

277 Albert St, Waterkloof, Pretoria, 0181

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